Fragen & Antworten
How does Petsuns work?
You choose your style, the size of the canvas, the number of animals / people (portrait or full body), upload your photo (s) and give the artwork in order. To make sure you are 100% satisfied, we will send you a draft of your artwork in advance via email or Whatsapp. We perfect the image according to your ideas, only then your hand-painted artwork is made and shipped to you free of charge.
Will I like my artwork?
Yes, we even give you a 100% satisfaction guarantee. And this is how we do it: our artists have developed over the years a very good sense of how they can create a unique work of art from your photo. You will receive a preview of your picture. If you have any change requests, we will implement them exactly as you wish. Only when you confirm that you are 100% satisfied, the canvas is produced and shipped to you.
Do you also work with very individual wishes?
Yes, very much so. Our artists are looking forward to every idea and every new challenge! Just write us via messenger, whatsapp or email!
Why does Petsuns paint by hand but digitally?
Will I get a preview of my artwork before it is printed?
Yes, this is a fixed part of the process for us. You will receive in any case a preview by e-mail or on request by Whatsapp and we implement of course and gladly all your wishes and comments. Only when you have released the artwork to us, so have confirmed that you are 100% satisfied, your canvas is produced for you.
How much does a piece of art from Petsuns cost?
How long will it take for my artwork to arrive?
What materials will be used for my painting?
Where will my order be produced?
Can Petsuns work with poor quality photos?
Yes we can. Since we paint everything artwork by hand, the quality of the photo is not crucial for us. More important is that we can see your furry friend well and the important details that make up your darling are well visible in the photo.
How can I determine if my photo is suitable for a Petsuns artwork?
Since we paint by hand, we can also work with images that were not created by a professional photographer. It is certainly helpful if the images were created in as natural light as possible and your darling is particularly good and large to see on it. Since our team of artists is very experienced, they also often manage to fill in missing information from pure artistic talent so that it fits perfectly. If you would like to have a portrait of your furry friend, but only send us pictures where the back and back of the head can be seen, it will be difficult even for us.
Can you combine different animals from several photos into one piece of art?
What file format should my photo have?
Is it possible to change an order?
Can I cancel my order?
Is it possible to pay on account?
I wanted to give the artwork as a gift, but it probably won't be finished in time. What can I do?
Is my data in safe hands with Petsuns?
How much are the shipping costs?
Which countries does Petsuns deliver to?
How will my artwork be packaged?
My artwork was delivered damaged, what now?
How long are gift cards valid?
How do I redeem a gift card or discount code?