Skip to content

Customer satisfaction: 4,9/5 ⭐️⭐️⭐️⭐️⭐️

General terms and conditions

I. General Terms and Conditions

1. Scope of application

For business relations between us ("Petsuns") and you, the following General Terms and Conditions shall apply exclusively in their version valid at the time of the order. The online store is available in German, the contract language is German.

2. Contracting party

Your contractual partner is Petsuns UG (haftungsbeschränkt), Marienburger Straße 16 in 10405 Berlin.

3. Order and conclusion of contract

During the ordering process, various details about the desired painting, such as size, color selection or desired design are required. You can initially place your selection in the shopping cart without obligation and correct your entries at any time by using the functions provided for this purpose. By clicking the order button "Buy" you place a binding order of the selection contained in the shopping cart. This concludes the contract with us. After placing the order, you will be redirected to the website of a payment provider. There you can enter your payment details and confirm your payment instruction. Subsequently, you will receive an order confirmation from us to the specified e-mail address.

4. Prices

The delivery of the goods is carried out at the prices in Euro valid on the day of the order. The total price is composed of the order value, shipping costs and other price components and includes the applicable statutory sales tax. When shipping to countries outside the European Union, additional customs duties may apply. These are not included in the total price and must be paid by you.

5. Terms of payment, electronic invoice

The purchase price is due for payment upon conclusion of the contract. Payments are considered made on the day Petsuns can dispose of the amount. You agree to an invoice sent electronically.

6. Desired template and digital preview

In order to achieve an optimal result, we need a daylight photo on which the desired artwork is shown in sufficient color and detail. Before your desired image is printed, we will send you a digital preview for viewing and approval. You now have the opportunity to make detailed changes in consultation with our customer service. Please note that we cannot complete your desired image without your approval.

7. Delivery times, availability

The relevant period for determining the delivery time begins with full payment. Agreed delivery times can only be met if the submitted artwork meets the necessary qualitative requirements and you do not wish to make any detailed changes to your image. In the event of force majeure and all obstacles beyond the control of Petsuns, which have a significant influence on the delivery, the delivery time will be extended accordingly. Please make sure that our customer service representatives can always reach you at the email address or phone number provided. If necessary, check your spam folder regularly.

8. Reservation of proprietary rights, exclusion of set-off

Until full payment, the ordered goods remain the property of Petsuns. A set-off with claims from other contractual relationships with Petsuns is excluded.

9 Warranty

Consumers are entitled to the legal claims in case of defects. In case of defects of the work we have the right to rectify the defect. Only if the rectification of defects fails twice within a reasonable period of time, you may, at your option, withdraw from the contract, demand a reduction in price or remedy the defect yourself and demand reimbursement of the necessary expenses from us.

10. Copyrights

You are responsible for the legality of the content as well as the transfer of the image files. You have to ensure that you own the necessary copyrights, trademark rights or other rights for all image files transferred to Petsuns as well as for the commissioned use and that the necessary consents of depicted persons are available.

11. Liability

Petsuns shall be liable without limitation in case of injury to life, body or health. In case of impossibility and delay as well as in case of breach of material contractual obligations we shall also be liable in case of slight negligence, but then limited to the damages foreseeable at the time of conclusion of the contract and typical for the contract. Essential contractual obligations (cardinal obligations) are those contractual obligations whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the client regularly relies and may also rely. Typical foreseeable damages are those which are subject to the protective purpose of the respective violated contractual norm. Otherwise, we shall not be liable for slight negligence. The above limitations of liability shall also apply to our executive bodies and vicarious agents.

12. Right of withdrawal for consumers

There is no legal right of withdrawal for consumers according to § 312 g Abs. 2 Nr. 1 BGB, because we provide our services exclusively according to individual selection and determination.

13. Place of performance, place of jurisdiction and applicable law

For merchants, legal entities under public law and special funds under public law, the place of performance is the location of our registered office. In this case, the place of jurisdiction is Berlin. German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods, unless foreign law is to be applied.

Close (esc)


Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Your cart is currently empty.
Shop now